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Policy Statements

Our Mission

The VNA cares for individuals and families through health and related services in homes and other community settings.

Our Vision

To provide the best possible care for our clients and their families.

Our Approach

Our quality efforts are organized in the traditional quality functions of quality planning, quality control and quality improvement.

Quality Planning

Identifying the needs and wants of our customers, analyzing how well those needs are being met and developing strategies and action plans for improvement.

Quality Control

Measuring and reporting key results and adhering to accreditation, state and federal quality standards and regulations.

Quality Improvement

Working together to continually improve the ways processes work and patient needs are met.

Please click one of our links below to read about our privacy practices and non-discrimination notice, your rights and responsibilities as a patient, what to do if you have a complaint, and how we are doing in the community.